General Information

Payment is due upon receipt of invoice unless otherwise specified in writing by LoneStar Promo Products.

Past due invoices are subject to a 5% late fee.

Returned payments are subject to a $35 charge and the 5% late fee.  

Pricing and availability both online and in catalogs may vary and are subject to change without notice. LoneStar Promo Products is not liable for pricing errors


Estimates are provided to our customers for free. Customers must approve estimates in writing and must include approved art files for each product, chosen product item colors and chosen product imprint colors. (Please note imprint size, imprint method and color chooses carefully before selecting.) When estimates are approved, customers agree automatically to the terms and conditions written here. Any changes to the estimate or art work charges may affect the estimate charges and will require additional approval from the customer.                                                       Online orders automatically agree to these terms and conditions at time of purchase and do not require an estimate with written approval.

Customer Supplied Art Files

All customer supplied art work must be in Vector File. Additional charges will be required for any artwork not in vector file or for customers with out artwork in any form. The additional art charge starts at $100 and will be $30 for each additional half hour.

Art Proofs

We provide our customers with two free art proofs. Each additional art proof is an extra $10 per proof. 


Orders are accepted by email, online and by phone. Orders and art proofs must be approved in writing before the order will be processed.

Order Cancellations

Orders can be cancelled with written authorization prior to imprinting or production. All applicable charges incurred prior to cancellation will be invoiced with a minimum charge of $55.00. Orders on- hold beyond 60 days are subject to cancellation.

Combined Pricing

When ordering a combination of different items, pricing cannot be combined.

Increase of Order Quantities

We will try to accommodate increases in order quantities. Once production has begun any increase will be treated as a separate order and billed accordingly.

Production Time

Production time varies by many different factors. Two of the same items can have different production times and prices.

Rush Orders

Every effort will be made to accommodate rush orders; however, courier and expediting charges may apply. Contact our service specialists to determine availability before ordering. Fee for rush orders is $150.00

Over -Runs/ Under Runs

All orders are subject to ship 5% over or under the quantity ordered. Invoices will reflect the actual quantity shipped. Any order requiring the exact amount will be billed $50.00.

Drop/Split Shipments

A charge of $10.00 will apply for each address beyond the first. When splitting shipment on multiple days and $10.00 per shipment. All future shipments must ship within six months and the entire order will be invoiced at the time of the first shipments.

Shipping Methods

Unless you provide specific instructions, we will select a carrier. We can only assure date of shipment, but cannot be held responsible for arrival date. Faster shipping methods are available with prior approval.

Special Shipping Instructions

Special mailing labels, Packaging requirements, and shipping services will add to the published lead times and additional charges may apply


Prior to return, all merchandise requires a written authorization in order to be eligible for a credit. Blank merchandise returns are subject to a 15% restocking fee. Returns must be sent freight prepaid within 60 days of original shipment.

Freight Claims

All claims must be initiated by the customer as title passed to the customer upon consignment of merchandise to the carrier.


Weights are approximated for packaging and may vary slightly.

Art, Appearance

LoneStar Promo Products is not responsible for detecting errors in customer supplied art/copy. LSPP assumes no liability for how the art or imprint appears on a product unless sample proofs have been requested and approved

Art, Compliance

LoneStar Promo Products assumes no liability for trademark and copyright infringements on customer supplied artwork. Material submitted is assumed to be in compliance with all applicable laws.

Art, Ownership

All products and photos with trademarks or logos illustrated in catalogs and online show imprint capabilities only. Products shown do not imply endorsement by the holders of the trademarks or designs. Trademarks and designs shown are not for sale or use by anyone other than the owner of such trademark and designs without the owner’s express written authorization.

Rights to Promotion

Factory reserves the right to use all products in our advertising and displays unless otherwise notified in writing at the time of order.